Metal Chain
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SHIPPING
We know you like to get your parcels fast! Please allow up to 3-4 business days for order processing. We process orders from Tuesday to Sunday. We are closed Monday. We offer flat rate shipping Australia wide and we offer free Australia wide parcel post on all orders over $50. Domestic - Australia Parcel Post - $10 - 4-8 Business Days / Express Post - $12 - 2-3 Business Days Please note: Express shipping does not mean express order processing, it only refers to the actual shipping of the goods with Australia Post. International Standard - 4-6 Business Days - $10 Please note: Each country have their own import tax and duty laws, which may incur additional fees when arriving in your country, please check with your country purchase limits before purchasing, we will not cover this fee when it arrives in your country. TRACK YOUR ORDER We ship all of our orders via Australia Post. Once your order is shipped, you will receive a confirmation email which will include a Tracking Number. NEED HELP? If you have not received your parcel within ten working days of ordering, or your parcel has arrived damaged, please contact us at care@crystalandstone.co
RETURNS POLICY
CHANGED YOUR MIND? We understand that you may change your mind from time to time, and we want you to be 100% satisfied with your crystal energy! So we will do everything we can to help. Due to the limited inventory and rarity of many of the crystals in our Crystal Shop, majority of our crystals will be final sale. That being said, if there is a problem with your item, please reach out to us and we’ll do our best to correct it in a timely manner. Happy customers make for happy crystals! MY ITEM IS DAMAGED We take great pride in our goods and packaging so we certainly hope that you never receive a faulty or damaged product from us. If, on the rare occasion, this does occur please contact us at care@crystalandstone.co and we will do everything we can to sort out this issue. MY CRYSTAL LOOKS LIKE IT HAS SCRATCHES AND/ OR CRACKS INSIDE OF IT, DOES THAT MEAN IT'S BROKEN? No, not at all. The reality is that CRYSTALS COME OUT OF THE EARTH. They will never be “perfect”… unless they are fake. Having a crystal with unique linage or cracks inside is something that we call “inclusions” they are what make a crystal 100% unique, beautiful and your own. Crystals of the same variety come in varying shades and hues; an example of this is Carnelian, it’s almost always red, but sometimes it can also come in shades of brown or grey. If you want something completely perfect, we would suggest a man-made crystal like Opalite or Goldstone.
