DO YOU DO WHOLESALE?
Although we are totally supportive of local small businesses, we do not offer wholesale. Soz!
WHAT'S YOUR SHIPPING & DELIVERY LIKE?
We totally understand that instant gratification of buying something and wanting it immediately (especially when it is a crystal you’re drawn to), but it's only the 2 of us so please allow up to 1-2 business days for order processing and shipping.
We offer $10 flat rate shipping Australia wide and any orders in Aus over $100 get free shipping yo! From our place to yours, Parcel Post usually takes about 4-6 business days, Express is 2-3.
If you’re ordering from overseas we didn’t forget about you boo!
- Economy - 9 Business Days - $15 - No Tracking
- Standard - 11 Business Days - $25
- Express - 4 Business Days - $35
We ship all of our orders via Australia Post. Once your order is shipped, you will receive a confirmation email which will include a Tracking Number.
If you have not received your parcel within ten working days of ordering, or your parcel has arrived damaged, please contact us at firstname.lastname@example.org
CAN I COME SEE THE CRYSTALS?
UMMM YES! We both love crystals and each and every stone we send to you is hand picked before sending to you. Jay and I understand the importance of “the feel” you get from a crystal. If you’d rather feel your way around and get your own vibes from the stones we are more than happy to accommodate you! Like we said, we get it. If you would like to come and get all touchy feely with the stones, AND ARE NOT ALLERGIC TO PUGS, then shoot us an email at email@example.com or DM us on our socials so we can arrange a time! (Pablo and Gaby love visitors and will try to love you to death just FYI)
When we started this Crystal journey we knew that we needed to make sure that the materials we sold had the right kind of energy and the places that we sourced from needed to match our values.
We looked for kindness, hardworking, compassionate people who cared about the energy and integrity of their product and people. We are happy to say that we do get about 80% of our pieces direct from 4 different suppliers, one in India, Morocco, Pakistan and the other in China. We talk daily with these amazing individuals and know these are 100% ethically sourced. The other 20% we get from suppliers here in Australia, they have assured us that their products are ethically sourced as well, but not having the same familiarity, we can’t 100% confirm that.
As we continue to grow and develop relationships with our sources, we continue to learn more about them and their practices.
WHY DON'T YOU HAVE PRINTED CARD WITH THE INFO ABOUT EACH STONE?
Ok gurl, sit down cause I’mma give you three reasons why we don’t have printed cards for each stone.
Reason 1: There are too darn many!
We have over 100 different stones and the average order buys at least two or three different types of stones (sometimes up to 10-12 different stones). Your shipment from us already comes with a “Thank You” card… any additional info cards would make it more paper than crystal by the end of the day!
Reason 2: It’s sooooo wasteful
As stated above, if we send out a card with each order that is so much wasted paper! Here at Crystal & Stone we try our best (and are always looking to improve) to be as eco friendly as possible (using biodegradable void filler, recyclable/reusable boxes, and reusable bags) so throwing in additional paper that you’re probably going to look at once and throw out doesn’t really match our values.
Reason 3: The Crystaldex
If you forgot what a crystal does and would love a reminder, head over to ‘The Crystaldex’ our handy dandy guide to all our stones; including pictures, properties and useful tips to use them.