CHANGED YOUR MIND?
We understand that you may change your mind from time to time, and we want you to be 100% satisfied with your crystal energy! So we will do everything we can to help.
Due to the limited inventory and rarity of many of the crystals in our Crystal Shop, majority of our crystals will be final sale. That being said, if there is a problem with your item, please reach out to us and we’ll do our best to correct it in a timely manner. Happy customers make for happy crystals!
MY ITEM IS DAMAGED
We take great pride in our goods and packaging so we certainly hope that you never receive a faulty or damaged product from us. If, on the rare occasion, this does occur please contact us at firstname.lastname@example.org and we will do everything we can to sort out this issue.
MY CRYSTAL LOOKS LIKE IT HAS SCRATCHES AND/ OR CRACKS INSIDE OF IT, DOES THAT MEAN IT'S BROKEN?
No, not at all. The reality is that CRYSTALS COME OUT OF THE EARTH. They will never be “perfect”… unless they are fake. Having a crystal with unique linage or cracks inside is something that we call “inclusions” they are what make a crystal 100% unique, beautiful and your own. Crystals of the same variety come in varying shades and hues; an example of this is Carnelian, it’s almost always red, but sometimes it can also come in shades of brown or grey. If you want something completely perfect, we would suggest a man-made crystal like Opalite or Goldstone.